CMS Design & Development Services
Strengthen Your Customer Connections with CRM
Quickly get your content up to date and keep it relevant! With requisite experience in CMS based website designing and development, you can be assured of a simple system for populating, troubleshooting and adjusting for future content requirements with ease.
What is Customer Relationship Management (CRM)?
Think about a time when you had an appointment that fell through, or when you asked questions and didn't get the answers you needed. Frustrating, right? Good CRM prevents these kinds of issues. It gathers information from various platforms to ensure that your customers' needs are not just heard, but truly understood.
Technologies We Work With
How Can CRM Boost Your Business?
Nothing takes the life out of businesses faster than poor communication and customer service. When a patient enters your door, a strategic Customer Relationship Management (CRM) lights up like a bulb, identifies their needs, and answers them with confidence.
Both your indirect and direct correspondences with your audience shows your business' values. It holistically designs your operations, automates your feedback systems and casts your voice.
A smart CRM will keep your conversations alive and unique to every customer, supplier, and employee that you have. A generalized approach can only take you so far.
With CRM, contacting important management staff won't be so difficult and service deliveries to your customers will be seamless.
Our Process
Data Consolidation and Collection:
XED understands that it's impossible to address problems when one doesn't know the problem exists. We collect data from your websites, applications, local forms, and physical branches.
Group Segmentation and Personalization:
Segmentation can categorize your customers into groups. By leveraging detailed insights, we ensure that every interaction or product offering is finely tuned to meet the specific desires and behaviors of each group, driving engagement and satisfaction.
Trend Analysis:
We find the relationships between the collected data and the groups that represent specific behaviors. These trends formulate questions, find answers to rhetoricals, and eventually learn how clients see your brand.
Framing and Development:
Finally, we offer you communication channels relative to the patterns of your specific audiences.
Implementation:
Time to put the system is finally in place and meet your goals.
Management Systems
The advantage of a CMS platform is in being able to manage all of your web content without spending a lot of time on back-end development, and should the development need arise, our team of experts is fully trained and equipped to handle all your requirements, including being able to customize on open-source platforms.
Our Services
Along with ensuring a search-friendliness on your, we also provide the following services for CMS development.
- Template design
- Theme integration
- Plug-in customization
- Payment Gateway integration
- Post-sales site maintenance and support
Let us know if your requirements will be more specialized than listed here. We all be happy to accommodate any customization requests you might have.
